Frequently Asked Questions

Add the cabinets you want to your cart and use the shipping estimator with your state and ZIP code to see available options and costs before checkout.

Full kitchen orders and any single cabinet over 36 inches in width or height ship on a pallet by freight carrier. Smaller individual cabinets may ship by parcel carrier. See our shipping information for delivery details.

Ice White Shaker (AW) and Greystone Shaker (AG) typically ship in 2–4 business days. All other cabinet lines typically ship in 7–10 business days. These are processing estimates before transit; delivery time depends on the carrier and destination.

Inspect the shipment when it arrives. Note visible damage or missing items on the delivery paperwork, then take photos of the packaging and affected parts. Contact us promptly with your order number and photos so we can help resolve it.

Our published policy asks that concealed damage be reported within 72 hours of delivery. Please inspect your order as soon as you can and contact us with your order number and photos if you find a problem. If you discover it later, still reach out and we will review the situation with you.

Yes. Select Warehouse Pickup at checkout when available. We will let you know when your order is ready and provide pickup instructions for our Grandview, MO warehouse.

We recommend waiting until your new cabinets arrive and you have inspected them. Freight delays or replacement parts can affect your installation schedule.

Our cabinets ship flat packed as ready to assemble (RTA) cabinets. Hardware needed for assembly is included. Visit our assembly guides for instructions.

A standard wall or base cabinet typically takes about 7–15 minutes to assemble. Drawer bases, pantries, and other larger cabinets can take longer. Allow extra time if this is your first RTA cabinet.

Materials and construction details vary by Forevermark collection and by cabinet component. Review the specifications for the collection you are considering on our cabinet details page before ordering.

Hardware features can vary by collection and cabinet type. Check the product details for the specific cabinet you want, or ask our team to confirm the hinges and drawer glides.

Cabinets include the toe kick components needed for assembly. For a continuous finished look across a run of base cabinets, you can add matching toe kick trim after installation. Check the accessories available with your chosen collection.

Item numbers often describe a cabinet’s type and size. For example, W commonly means wall cabinet, B base cabinet, DB drawer base, and SB sink base. The numbers typically indicate width and, for wall cabinets, height in inches. Check the listed dimensions on each product page before ordering.

We currently offer finished cabinet collections rather than unfinished cabinets. Browse our cabinet collections to compare available finishes.

Yes. A sample lets you see the finish and door profile in your own lighting before ordering a full kitchen. Screen colors can differ from the actual finish. Shop sample doors.

Yes. Sample doors are an exception to our general cabinet return policy. You can return a sample door for a refund, or apply its cost as a credit toward a full kitchen order. Contact us so we can help with the return or credit.

Yes. Our design team can help with a layout and quote at no cost. Share your measurements and project details through our free design help page to get started.

Measure each wall, ceiling height, windows, doors, and the locations of plumbing and appliances. Photos and a rough sketch are helpful too. If you are unsure where to start, send what you have through our design request and our team can guide you.

Yes. Contractors, builders, designers, and resellers can apply for our Wholesale Program for professional pricing. We also offer an Affiliate Program for partners who refer customers. Visit either program page to learn more and get started.

Return eligibility and conditions depend on the item and its condition. Contact us before sending cabinets back so we can review your order and provide return instructions. Sample doors have their own refund or full kitchen credit option.

Contact us with your order number, the cabinet item number, and clear photos when possible. We will help identify the part and the next step. You can also use our warranty claims page.

Visit our warranty and claims page for coverage and claim details. Coverage may vary by product, so keep your order information and check the terms for your collection.