Warranty

• Cabinet Giant warrants the original purchasing consumer that all cabinets are free from defects in material or workmanship.
• This warranty covers the original purchaser for up to 5 years (5 for stained finishes, and 2 years for painted finishes) from the date of purchase.
• The warranty covers replacements parts for defective products only. It does not cover any type of labor costs. Replacement parts are subject to availability and due to product changes over time it is possible that the replacements could vary from the parts originally supplied. Every effort possible will be made to make sure that the best option for replacement is made available.
• The warranty is non-transferable.
• The warranty does not cover damage resulting from the following:
  • Normal wear and tear
  • Alteration or modification
  • Improper assembly or installation
  • Extreme temperature changes
  • Fire, water or other catastrophe
  • Acts of God
  • Improper maintenance
  • Use of harsh or abrasive chemicals
  • Abnormal humidity
  • Abnormal dry conditions
  • Abnormal exposure to sunlight

EXCEPT TO THE EXTENT PROVIDED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE SHORTER OF THE PERIOD PROVIDED BY LAW OR THE PERIOD OF THIS WARRANTY, AND UNDER NO CIRCUMSTANCES SHALL CABINET GIANT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SUSTAINED IN CONNECTION WITH THE PRODUCT. THE EXPRESS WARRANTY ABOVE CONSTITUTES THE ENTIRE WARRANTY AND IS IN LIEU OF ALL OTHERS EXPRESSED OR IMPLIED.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, therefore, the above limitations or exclusions may not apply to you.The above listed warranty is applicable to all Cabinet Giant cabinet orders placed after 4/11/2020.

Return Policy

If you are unsatisfied with the product in any way we do accept returns under the following guidelines:

• All returns will need to be authorized by Cabinet Giant prior to return shipment. For authorization please send an email request to support@cabinetgiant.com.
• Returns must be received by Cabinet Giant within 45 days from date of purchase.
• All items returned in original, unopened packaging will incur an 18% restocking fee upon return receipt.
• All items returned in original, opened packaging will incur a 25% restocking fee upon return receipt.
• Once a cabinet has been assembled it is no longer eligible to be returned.
• The customer is responsible for setting up all return shipments.
• Any returned product, which is deemed un-sellable, will not receive credit.
• When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back as soon as our Returns Department has completed processing (usually within 2 weeks). If the original shipment received free shipping the credit will be issued minus the actual shipping charges paid by Cabinet Giant.
• Cabinet Giant will not process any returns if the product returned is missing or incomplete from the original shipment.

Mistake With Order

If there is a mistake with your order please send an email to support@cabinetgiant.com that includes your order number, buyer’s name, shipping address and a brief description of the mistake. We will respond with a confirmation email and we will proceed to remedy the error as soon as possible.

Damage To Order

If there is any damage upon delivery notify the delivery driver of the damage and request that he/she makes a note of the damage on the bill of lading. All damaged items will need to be accepted by the customer. Please do not reject any items.

A damage claim with Cabinet Giant will need to be filed before replacements will be shipped. To file a damage claim please send an email to support@cabinetgiant.com that includes your order number, buyer’s name, shipping address and a brief description of damage. This description must include the item numbers and the parts needing replaced. It is highly recommended to send images of the damage along with the email to better ensure the correct replacement parts are shipped. Upon receipt of the damage claim email we will send a confirmation email and then proceed to ship replacements/parts as soon as possible. Expedited shipping service is not available for replacements and/or parts. Cabinet Giant cannot be held responsible for any labor costs accrued during the installation of products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.

For distributors and other stocking customers, missing parts claims must be made from one (1) month of product receipt by end user.

Proof of purchase from Distributor or customer to end user required.

Notes: This policy does not cover freight damages or shortages due to shipping of product. Customer must receive product in accordance with Cabinet Giant shipping and receiving policy, and may be required to submit information verifying the claim. These policies are set by our freight carriers, so failure to comply will result in loss of compensation for the customer.