Shipping Information
DELIVERY GUIDE
From our warehouse to your door.
Find the shipping method for your order, prepare for delivery, and know what to check when it arrives.
01 · BEFORE SHIPMENT
Order processing times
AW and AG cabinet lines typically ship in 2–4 business days. All other cabinet lines typically ship in 7–10 business days. These are processing times before carrier transit; delivery time depends on the destination and carrier. We will share tracking or freight details when your order ships.
02 · DELIVERY METHOD
How your order arrives
FREIGHT · OVER 36 INCHES
Full cabinet orders and larger pieces
Full cabinet orders or individual pieces larger than 36 inches ship by freight carrier. Unassembled cabinet boxes are secured on a shrink-wrapped pallet. Residential delivery includes a liftgate; the driver places the pallet on the ground. Commercial liftgate service is available when needed.
PARCEL DELIVERY
Small cabinet and other orders
Small cabinet orders ship as individual unassembled boxes via UPS. Orders without cabinets also ship via UPS to the shipping address on the order. Please inspect packages promptly when they arrive.
03 · ON ARRIVAL
Receiving checklist
- Inspect the shipment immediately, before signing when possible.
- Count and confirm both the pieces and pallets.
- Note any visible damage or shortage on the bill of lading with the carrier present, and keep a copy of the signed paperwork.
- Photograph the packaging and affected pieces, then contact Cabinet Giant promptly with the details.
A clean delivery receipt can make a freight claim harder to resolve, so document any visible issue before the carrier leaves whenever possible.
04 · IF SOMETHING IS WRONG
Damage or missing items
Visible damage or shortage: Note it on the freight bill of lading at delivery. Email photos, the affected item details, and signed delivery paperwork to support@cabinetgiant.com.
Concealed damage: Please report it within 72 hours of delivery and include photos and item details. If you discover it later, contact us anyway so our team can review how to help.
Need help with a delivery?
Contact our team as soon as you spot a problem. We can help you identify the next step.
Contact us Assembly guides